Dental Insurance Design and Management


There's More To Insurance Than Codes!

This Course Will Take The Mystery Out of Plan Design and Help You Manage Your Insurance Systems.
Your Investment: $499

Are you ready to handle insurance confidently and more efficiently?

Managing your insurance system takes time and knowledge. 

It's not easy - even for the most experienced person. 

It's why I created this course.

You'll Learn About:

  • Plan design variations including how to discuss them with your patients
  • Secondary insurance and coordination of benefits 
  • Claim terminology including exploration of the current claim form
  • Documentation guidelines including worksheets
  • EOBs and EOPs and how to read them
  • Reimbursement tips for periodontal and crown procedures
  • Non-covered services and why you need to know about self-funded plans
  • Conversation skills to discuss in- and out-of-network benefits 
  • Say This, Not That when discussing insurance coverage
  • Recommended reports to manage your claims process
  • Appeals processes with sample messages for your patients
  • And more in 20+ modules


AADOM Members: The course will count toward designation but it will need to be purchased on their site. Follow this link to buy it via AADOM's Member Portal.

Investment in Your Practice $499
With Ruby Jean Eaches, fellow CE enthusiast

 Hello - I'm Teresa Duncan
and I'm here to help!

I've taught insurance for years, but my slides are always changing. My audiences deserve the most current and accurate information. This means I'm always reading, talking with offices and meeting with industry experts. 

My About Teresa page has more information but here's a few quick reasons why my audiences and colleagues trust me:

  • I'm a contributing author to the ADA's Coding Companion Guide.
  • I am connected with carriers and dental organizations. This gives me multiple perspectives on issues that impact providers.
  • My book Moving Your Patients To Yes has helped thousands of offices have better insurance conversations.
  • Along with my classes, my podcasts and articles have helped thousands of dental team members and doctors.
  • More importantly, I nerd out on dental insurance! If you don't then that's okay but you want to learn from someone who loves it. That's me! 


What's Included:

  • 8 hours of education for you to explore at your own pace
  • Access for one year so that you can revisit modules and refresh your knowledge
  • Our mobile app lets you learn on the go!
  • Updates and any additions to the modules 
  • Certificate of Completion after passing an assessment
  • BONUS: The Insurance Coordinator Field Guide E-book
  • BONUS: My comprehensive Insurance Documentation Guidelines
  • BONUS: Interview questions to hire the best insurance coordinator 
I'm Ready - This Is Exactly What I Need!

There's More To Insurance Than Codes!

This course will take the mystery out of plan design and help you manage your insurance systems.

It's Overwhelming, Isn't It?

Insurance, patients, networks - all of this requires time. Your energy is better spent on your patients not figuring out how to decipher an EOB or on hold with a representative that you hope understands your contract!

If this course can help you or your team to understand plan design, then you're on your way to putting your systems in order.

Invest in Your Practice for $499


Read What Other Students Have to Say

I don't feel lost anymore. Still don't love it but at least I understand it better!

- Jenn K.

Thank you for this. I've logged in to review modules as I come across them with patients. The audio downloads are very helpful.

- Sam B.

I learned so much as a new patient care coordinator!

- Laci

Ready To Begin Learning?

I want to help you improve your claims system and stay on top of insurance issues.

These modules will give you a CURRENT and ACCURATE foundation upon which to build your insurance systems.

You'll soon be on your way to having confident insurance conversations with your patients!

I'm Ready. Let's Get Started!