My discovery calls usually begin with "I need my team to know how a dental office really works" or the perennial "how can I help my offices get paid more so they can invest in our product?" All your departments can learn something from my presentations. Sometimes it's the littlest thing that can give a rep the confidence to start closing!
A few examples of how I work with various departments:
- Team trainings: focused on "who are these people" so your teams know the roles and responsibilities of potential client offices
- Sales: discussions of current pain points, handling objections and the importance of follow-through
- Product: evaluate ease-of-use for administrative tasks; compare and contrast with existing products
- Customer Service/Onboarding: reduce friction by adjusting expectations; why customers cancel after installation
- Marketing: assist with educational topics for webinars and live events; facilitate introductions to other focused KOLs; assist with blog post content and interviews
- Executive team: strategy brainstorming; environmental scans; introductions to anyone in my network
