Teresa is a speaker and writer with over 20 years’ experience in healthcare. Her areas of expertise include revenue protection using proven accounts receivable and insurance methods; and helping doctors and managers establish solid management systems. A recipient of the Lifetime Achievement Award from the American Association of Dental Office Management, she understands the importance of continuing education.

She is the author of Moving Your Patients to Yes: Easy Insurance Conversations and a contributing author to the ADA’s Annual CDT Companion Guide™. Teresa is a frequent contributor to multiple dental publications. She was a founding Trustee for the auxiliary-learning focused DALE Foundation. Teresa is a member of several organizations including Women in DSO and the National Association of Dental Plans.

She has been named one of the Top 25 Women in Dentistry by Dental Products Report Magazine and is recognized annually as a Leader in Consulting by Dentistry Today. She provided consulting assistance in the development of the American Dental Association's Guidelines for Practice Success™. Her podcasts “Nobody Told Me That!” and “Chew On This!” provide regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management from Marymount University.

Insurance class

Teresa Duncan received her Master of Science degree in Health Care Management from Marymount University and has worked in healthcare for over 20 years.  Her company Odyssey Management offers online courses and training materials for insurance coordinators and managers and she has two podcasts that focuses on dental office issues.

Her website has her complete background but what YOU need to know is that she is in constant contact with many insurance coordinators and office managers– both clients and friends – and hears all sorts of insurance stories and questions. She understands what it’s like to resubmit a claim even though she sent the correct info and has put in hours of hold time with the same insurance companies you know and love. Obviously, I’m being sarcastic! She’s here today to guide us through this insurance maze!

Please join me in welcoming Teresa Duncan!

Management class

Teresa Duncan received her Master of Science degree in Health Care Management from Marymount University and has worked in healthcare for over 20 years.  She’s been speaking on insurance and management issues for years and is a trusted resource on these topics.

She belongs to many associations and writes for several industry magazines. Her website has her complete background but what YOU need to know is that she is in constant contact with many doctors and office managers– both clients and friends – and hears all sorts of dental office stories. In other words, she feels your pain! She’s here today to guide us through the sometimes frustrating but ultimately rewarding task of leading our teams.

Please join me in welcoming Teresa Duncan!

With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Patient Conversations. Her memberships include Women in DSO and the National Association of Dental Plans. She has been named one of the Top 25 Women in Dentistry and is the author of Moving Your Patients to Yes: Easy Insurance Conversations as well as a contributing author to the ADA’s Annual CDT Companion Guide™. Her podcasts “Nobody Told Me That!” and “Chew On This!” provide regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management.

Teresa’s classes focus on insurance & management issues. She is the author of Moving Your Patients to Yes: Easy Insurance Conversations and contributes to the ADA’s Annual CDT Companion Guide™. Her podcasts ‘Nobody Told Me That!’ and ‘Chew On This’ are resources for dental leaders. Teresa received her Master’s Degree in Healthcare Management.