Dental revenue management isn’t getting any simpler. Between nuanced payer contracts, fraud training requirements, and patients who “forget” to pay their bills, maintaining healthy cash flow can feel like juggling with one hand tied behind your back.

We’ll cut through the financial fog and show you how to strategically take control of your revenue cycle. You’ll discover how to decode contract terms, meet compliance obligations without losing momentum, and create systems that keep money moving even when patients drag their feet. We'll fine tune your RCM roadmap with confidence and clarity in this engaging session!

Learning Objectives:

• Interpret key payer contract terms to to determine their impact on reimbursement, write-offs, and overall practice revenue performance.

• Differentiate between compliant billing behaviors and potential fraud, waste, and abuse in the dental setting.

• Implement patient communication and collection strategies to reduce outstanding balances—without damaging patient relationships.

Instead of reviewing a Profit and Loss Statement and hoping it magically improves, let’s utilize it as a decision-making tool. We’ll break down how to identify the numbers that truly drive profitability. Then we’ll work backward from your goals and financial targets to develop clear expectations for your schedule, systems, and team performance. Gain clarity and control by learning to build goals that are realistic, measurable, and achievable.

Michelle will guide you through a hands-on financial planning activity during this session.

Learning Objectives:

• Identify the key drivers with your P&L that most impact practice performance.

• Turn financial targets into clear actionable goals.

• Align team accountability with financial outcomes.

Instead of asking why employees leave, what if we examined their journey? Effective leaders foster motivating and supportive environments which is crucial for retaining top performers. If we put the same level of intention into the employee experience that we put into the patient experience, we can reduce unnecessary turnover, improve engagement, and cultivate the next generation of dental superstars.

Learning Objectives:

• Learn a practical framework for attracting the right candidates with job ads that target the ideal employee, not just the open position.

• Rework your structured onboarding and training to intentionally engage new hires from day one and set clear expectations for success.

• Explore a more effective approach to performance feedback and annual reviews to strengthen communication, drive engagement, and support long-term retention.

Great practices are built in conversations teams have every day. Meetings Matter shows dental leaders how to turn huddles, weekly check-ins, and team meetings into moments of connection that can move the needle of your practice forward. In this fast-paced turbo-talk, attendees will learn how to identify types of meetings, spark engagement of your team members, and debrief like a pro so every conversation adds value. 

Learning Objectives:

• Identify the essential meetings (huddles, production meetings, quarterly team meetings) every dental practice should hold and understand the purpose and outcomes of each.

• Transform your morning huddle into a high-value tool that drives better patient care, strengthens communication, and reduces unexpected frustrations.

• Kick off your Monday morning meetings with 1-2 quick, fun activities to immediately boost team morale.